Permissions - Forwynn Documentation

The permissions system in Ticketr is fairly straight forward. However they may be confusing at first glance so this page will help clarify this.

Normal Roles

For global permissions for each command that isn’t directly tied to interactions like closing a ticket panel Ticketr offers the following:

Permission	What does it do?
Admin Roles	This setting locks commands that are check for either Administrator permissions or a role from this array of roles. These people have access to the dashboard and can post a ticket panel.
Staff Roles	Similarly to Admin Roles, this command will also lock commands to staff only.
Blacklist Roles	Blocks members with these roles from interacting with this bot.

Ticket Specific Roles

Ticketr allows for the ability to lock specific ticket categories to certain roles instead of Normal Roles. For example, Ticket categorie “Server Inquiries” allows the Server Director, Administrator and Staff roles to manage this specific category.

Role Setting	What does it do?
Ping Roles	Determines what role gets pinged in this specific ticket category.
Manager Roles	These roles are allowed to close/manage tickets in this specific ticket category. They also have access to some commands such as `/ticket add-user`, `/ticket update`, and `/ticket close-request`.
Restricted Roles	Only members with one of these roles may open tickets in that category.

Information about Ticket Admin Roles.

Unlike category-specific Manager Roles, the Global Ticket Admin grants unrestricted “super admin” privileges across all categories ignoring standard manager restrictions. Only assign this role to trusted administrators.

Last modified on October 4, 2026