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Ticketr can keep a log of everything that happens with your tickets, so you always know what went on, when, and who was responsible.

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The ticket log channel

The ticket log channel is where Ticketr posts a message every time a ticket is opened, closed, or gets an update. You configure it in the dashboard under System -> Ticket Log Channel (or via /settings).

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No log channel? If no ticket log channel is set, Ticketr simply skips

logging so tickets still work normally, you just won’t get the log messages.

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What each log entry contains

Every log message is colour-coded by type and includes the ticket it belongs to: All entries end with a link to the ticket channel, so you can jump straight to the conversation. Notifications are suppressed on log messages so your staff aren’t pinged by the log channel.

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What isn’t logged to Discord

Configuration changes, creating or deleting categories, editing panels, toggling settings, and adding/removing users from tickets are not posted to your log channel.
Last modified on October 4, 2026