/ticket manages the lifecycle of a ticket. Most subcommands act on the ticket channel
you’re currently in.
Subcommands
Manager Roles
A category’s Manager Roles can use commands such as
A category’s Manager Roles can use commands such as
/ticket update, /ticket close-request, and /ticket add-user. See Permissions for
how roles are configured./ticket close
Closes the current ticket with a reason.
/ticket update
Posts an update message into the current ticket.
string
required
The update message to post. Maximum 1500 characters.
Updates are written to the ticket log channel alongside
opens and closes, so staff who aren’t in the ticket still see them.
/ticket panel
Posts or updates a ticket panel.
string
required
The panel to post or update. This option autocompletes. Start typing a
panel name and pick it from the list.
/ticket close-request
Asks the ticket opener whether the ticket can be closed.
integer
Auto-close the ticket after this many hours if no action is taken. Minimum
1, maximum 24./ticket add-user
Adds a user to the current ticket.
user
required
The user to add.
/ticket remove-user
Removes a user from the current ticket.
user
required
The user to remove.